Frequently asked questions. Short, honest answers.

Alpheris is AI customer service for online stores: a chatbot for your website, a shared team inbox and a mail agent in one system. The AI answers from your real content and store data. Anything it can't back up, it hands over to your team.

For online stores and small to mid-sized businesses that get many recurring questions about products, shipping, returns or orders. From one-person stores to teams. Industry presets are under Playbooks.

No. Shopify has the deepest connection: products, orders, shipping and return policies come through the official API. WooCommerce connects through the WordPress plugin. Any other website gets the chatbot with one line of code, and its knowledge comes from your website's pages. All connections are listed under Integrations.

Yes. The chatbot answers in your customer's language. The answers still come from your content.

On Shopify with one click through the app, on WordPress through the plugin, otherwise with one line of code you copy from the dashboard. The step-by-step guide is in the documentation.

You enter your website during onboarding. Alpheris reads your pages, on Shopify also your products and policies, and sets the start menu and tone for your industry. You check everything in the preview and then go live. The documentation walks you through every step.

Yes. Besides your website, you can add your own questions and answers in the knowledge base and connect documentation tools such as GitBook, Confluence or a Zendesk or Intercom help center. Tips are under Best Practices.

Yes. Alpheris takes your colors from your website during setup. You change logo, greeting, start menu and position in the dashboard. More under Design.

Alpheris is built so answers come from your content and every statement is checked against its source. If the AI finds no basis, it doesn't guess; it says so and hands over to your team. No AI system can rule this out entirely, which is why you see every answer in the inbox.

It hands over to your team instead of guessing. The request lands in the team inbox, where a person takes over. You decide when exactly it hands over in the escalation rules.

Yes. You give the chatbot and the mail agent instructions, separately or for both, and decide on which topics they hand over to your team. Industry presets are under Playbooks.

Yes. When your team closes a conversation, Alpheris takes the answer over as knowledge, anonymized. This is on by default and can be switched off in the dashboard.

A shared inbox for website chat, email, WhatsApp and Instagram. Your team handles handovers and requests there, with AI suggestions for replies. Everything about it under Team inbox.

Microsoft 365 or Outlook, and any mailbox via IMAP and SMTP.

They are how you give the mail agent more responsibility step by step. In Shadow mode it only suggests internally. In Copilot mode it writes drafts that you approve before sending. In Autopilot it answers on its own, but only where it reaches the confidence you set.

Basic €29 per month or €290 per year, Business €79 per month or €790 per year, Enterprise €379 per month or €3,790 per year, excluding VAT. AI is included and there is no per-seat price. Compare everything on the pricing page.

Yes, 14 days free with no payment method. The payment method is only requested on your first upgrade. Through the Shopify App Store, the trial runs through Shopify.

In text form, at the end of the booked term. Monthly plans renew monthly, annual plans annually. Through the Shopify App Store you cancel via Shopify. Details are in the terms.

Yes, any time in the dashboard. Your settings are kept. For larger setups, Sales can help.

Data is stored in Germany (Hetzner). AI answers run through Anthropic or OpenAI (USA, Standard Contractual Clauses) and Mistral (EU). The individual services are listed in the list of subprocessors.

Yes. The data processing agreement is public and applies to all customers: alpheris.com/en/dpa.

Analytics and proactive prompts in the chatbot only run after consent in the cookie banner. A link to your privacy policy sits below the chat. More under Security and in the privacy policy.