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Everything your chat widget does. No code, set up in the dashboard.
From design and start menu to leads, order status and privacy: every building block works with your real store data and can be switched on on its own.
Six building blocks. One widget in your store.
Design. Looks like part of your website.
During setup Alpheris reads your website's colors and suggests them for the widget. Everything else you set in the dashboard and see right away in the preview.
- Colors suggested from your website
- Light and dark base design
- Logo, avatar and greeting
- Widget position on the page
Quick replies. Customers get there in one tap.
In the chat, the start menu shows the topics your customers ask about most. Alpheris builds it from your catalog and pages, and an item only appears if the chatbot can answer it. Your team has its own saved replies in the inbox for recurring sentences.
- Start menu built automatically or by you
- Buttons in the conversation for the next step
- Saved replies for your team in the inbox
Leads. Inquiries don't get lost.
If someone wants advice or a quote, the chatbot asks for name and contact in the conversation. The inquiry then sits in your inbox under Leads, with the whole conversation.
- Captured in the chat, no form detour
- Leads with conversation history in the inbox
- Pass them to HubSpot or Pipedrive from Business
Order status. The most common question, answered right away.
The customer gives order number and email, the chatbot shows status and tracking. If the two don't match, it reveals nothing. Address changes, cancellations and returns only go through with a code sent to the order's email.
- Shopify through the official app
- WooCommerce through the WordPress plugin
- Hand-over to your team for special cases
Product advice. Recommendations when they fit.
When a customer asks for the right product, the chatbot suggests matching items from your catalog, with price, image and link. It doesn't offer sold-out products.
- Suggestions only from your real catalog
- Product cards with price and link
- Current stock on Shopify
Privacy. Built in from the start.
| Hosting | Hetzner, data centers in Germany. |
| Contract | Public data processing agreement and list of subprocessors. |
| Consent | Visitor analytics and proactive prompts in the widget only after consent in the cookie banner. |
| AI labeling | The widget shows that an AI is answering. |
| Training | Your data is not used to train AI models. |
| More | Security and privacy policy. |
Do I have to use every feature at once?
No. You switch on what you need in the dashboard and add more building blocks later.
Which store systems support order status?
Shopify through the official app and WooCommerce through the WordPress plugin. For other store systems the chatbot answers from your website content, without order data.
Can I match the widget to my brand?
Yes. You set colors, logo, avatar, greeting and position in the dashboard with a live preview. Alpheris suggests the colors from your website during setup.
Where is the data stored?
With Hetzner in data centers in Germany. The data processing agreement is public at alpheris.com/avv.
How much does it cost?
Basic €29, Business €79, Enterprise €379 per month (excl. VAT). You can try Basic and Business free for 14 days, no payment method needed. Passing leads to HubSpot or Pipedrive is available from Business.
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Try it in your store.
14 days free, no payment method needed. From €29 per month.