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AI customer service. Your whole support in one system.
Alpheris answers questions in chat, by email, on WhatsApp and Instagram from your store data, checks every answer and hands over to your team when something isn't backed up.
More than a chatbot. Your whole support in one system.
Chatbot in your store
Answers questions about products, shipping and orders from your store data, every answer with a source.
Team inbox
Chat, email, WhatsApp and Instagram in one place. Your team takes over a conversation with one click.
Mail agent
Answers your mailbox from the same store data, first as a draft, on its own if you want.
Resolution rate
Shows how many conversations the AI resolved without your team, and where it still needs knowledge.
You hand over more, step by step. From suggestion to autopilot.
At first the AI suggests answers and your team sends them. Once you trust the answers, you turn on the autopilot per mailbox. It only sends what passes every check; everything else becomes a draft.
What it costs. The AI is included in the plan, no price per conversation.
Basic
100 AI conversations, 3 team members, chat, inbox and email.
Business
300 AI conversations, 15 team members, all channels, autonomous mail agent.
Enterprise
1,500 AI conversations, unlimited team members, API and roles.
Monthly, or two months free when you pay yearly. You only add more conversations if you need them.
What is AI customer service?
An AI that answers recurring customer questions on its own, in chat, by email and in messengers, and hands the rest over to your team. With Alpheris every answer comes from your store data and is checked before it is sent.
Does the AI replace my team?
No. It takes the questions it can back up. If a source is missing or a request is sensitive, it hands over to your team, who keep writing in the same inbox.
Which channels does Alpheris cover?
Website chat, email (Outlook/Microsoft 365 or IMAP), WhatsApp and Instagram, all in one inbox.
Is it GDPR compliant?
Alpheris is hosted in Germany, and the data processing agreement is public at alpheris.com/en/dpa.
What does AI customer service with Alpheris cost?
From €29 per month, with the AI included in the plan. Try it free for 14 days, no payment method needed.
Try it with your store.
14 days free, no payment method needed.