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The best Chatty alternatives for Shopify in 2026
Chatty starts free with 50 AI conversations, Basic costs $19.99, and data is stored in the US per its privacy policy. These Shopify chat apps charge or store differently. All figures from the Shopify App Store or the provider's site.
| From | AI | Data | |
|---|---|---|---|
| Alpheris | €29 per month, AI included, 3 seats | Answers from store data with evidence check, handles orders, also by email | Germany, public DPA |
| Tidio · 4.8 ★ (1,355) | Free plan; Starter $29 for 100 conversations | Lyro AI billed by usage on top | International infrastructure |
| Zipchat · 4.9 ★ (208) | Free 120 AI replies; Starter $80 | Every AI message counts; all channels | Region not stated |
| MooseDesk · 5.0 ★ (486) | Free, unlimited AI replies; Starter $19 | From Q&A, FAQ and products | US per own statement |
| SmartBot · 4.7 ★ (459) | Starter $30, unlimited AI chats | From products, pages, orders and policies | Canada/US per privacy policy |
| Shopify Inbox · 4.6 ★ (5,804) | free | Instant answer suggestions in English only per Shopify | Shopify International Ltd. (Ireland) |
| Gorgias · 4.3 ★ (706) | $10 for 50 tickets | AI agent $1.00 per resolution on top | US company |
| Rep AI · 4.6 ★ (119) | $104 up to 10,000 visitors | Proactive selling; email and WhatsApp as add-on | Region not stated |
| VanChat · 4.9 ★ (120) | Starter $39 (500 AI replies) | Proactive sales engagement | Region not stated |
| CWILL AI Chat · 4.8 ★ (102) | free today, paid tier announced | From knowledge base and Shopify data (orders of the last 60 days) | US, Hong Kong, China possible per privacy policy |
Prices retrieved on 20 and 21 October 2026 from the provider or the Shopify App Store; excl. VAT, without guarantee. We are Alpheris and therefore appear on this list ourselves, as the first entry and clearly marked.
Who each tool is worth it for
Alpheris
Stores that want product, order and shipping questions answered automatically in chat and by email.
SmartBot · 4.7 ★ (459)
Stores wanting unlimited AI chats at a flat price.
Shopify Inbox · 4.6 ★ (5,804)
Stores with few chats that want to pay nothing.
VanChat · 4.9 ★ (120)
Stores using chat mainly to sell.
What Chatty users ask us
Which Chatty alternative hosts in Germany?
Alpheris hosts with Hetzner in Germany and publishes its data processing agreement. Most Shopify chat apps on this list name the US or no region at all.
Is there a free Chatty alternative?
Yes: MooseDesk and Shopify Inbox have free plans, Tidio and Zipchat a free entry as well. Alpheris can be tested free for 14 days without a payment method.
Check it with your own store.
14 days free, no payment method needed.