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The best Shopify Inbox alternatives in 2026
Shopify Inbox is free, but per Shopify its instant answer suggestions are English only. If you want answers from your own store data, also by email, these are the alternatives. All figures from the Shopify App Store or the provider's site.
| From | AI | Data | |
|---|---|---|---|
| Alpheris | €29 per month, AI included, 3 seats | Answers from store data with evidence check, handles orders, also by email | Germany, public DPA |
| Chatty · 4.9 ★ (1,882) | Free 50 AI conversations; Basic $19.99 | AI order tracking from Pro ($0.05 per number) | US per privacy policy |
| Tidio · 4.8 ★ (1,355) | Free plan; Starter $29 for 100 conversations | Lyro AI billed by usage on top | International infrastructure |
| MooseDesk · 5.0 ★ (486) | Free, unlimited AI replies; Starter $19 | From Q&A, FAQ and products | US per own statement |
| Zipchat · 4.9 ★ (208) | Free 120 AI replies; Starter $80 | Every AI message counts; all channels | Region not stated |
| Gorgias · 4.3 ★ (706) | $10 for 50 tickets | AI agent $1.00 per resolution on top | US company |
| Re:amaze · 4.4 ★ (181) | $29 per team member | AI $0.85 per resolution above allowance | Region not stated (GoDaddy) |
| SmartBot · 4.7 ★ (459) | Starter $30, unlimited AI chats | From products, pages, orders and policies | Canada/US per privacy policy |
| Chizy · 5.0 ★ (131) | Free up to 200 products; Starter $19 | From products, pages and policies | Servers in the US |
| Lime Connect (formerly Userlike) | free with 1 seat; Pro from €87 per month | AI agent from €99 per month on top | European servers, DPA |
Prices retrieved on 20 and 21 October 2026 from the provider or the Shopify App Store; excl. VAT, without guarantee. We are Alpheris and therefore appear on this list ourselves, as the first entry and clearly marked.
Who each tool is worth it for
Alpheris
Stores that want product, order and shipping questions answered automatically in chat and by email.
SmartBot · 4.7 ★ (459)
Stores wanting unlimited AI chats at a flat price.
Chizy · 5.0 ★ (131)
Small stores paying by product count.
Lime Connect (formerly Userlike)
Teams chatting a lot themselves, on website and messengers.
What Shopify merchants ask us
Why an alternative to Shopify Inbox?
Shopify Inbox is free and fine for few chats. Per Shopify its AI suggestions are English only, and it does not answer emails. To answer many questions automatically, you need another app.
Is there a free alternative?
MooseDesk and Chatty have free plans. Alpheris can be tested free for 14 days without a payment method.
Check it with your own store.
14 days free, no payment method needed.