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Gorgias alternative: your invoice, next to ours.30 days free for Gorgias customers.
Gorgias bills per ticket — and an AI resolution counts on both meters at once: as a resolution and as a ticket. Alpheris puts one line on the invoice. Set your volume and compare.
Gorgias prices: Starter $10 (50 tickets, 3 seats), Basic $60 (300 tickets), Pro $360 (2,000), Advanced $900 (5,000); seats unlimited from Basic. AI Agent $1.00 per fully resolved conversation, $0.90 on higher plans and on annual billing; every AI resolution also counts as a billable ticket. Overage $0.40 per ticket, $0.36 on the larger plans. List prices per gorgias.com, as of September 2026, without warranty.
Three places where the Gorgias bill grows
One answer, two meters.
An AI resolution costs $0.90 to $1.00 and still consumes a ticket from your quota. The better the AI works, the faster both meters fill. At Alpheris one conversation is one unit.
The quota does not care who answers.
A ticket counts whether a person or the AI handled it. So automation does not lower the ticket bill, it only shifts the work. At Alpheris only AI replies count.
Overage per ticket.
Above the quota each further ticket costs $0.36 to $0.40 — in exactly the months when things are busy. At Alpheris you are warned before the quota runs out and you decide.
A customer asks, the AI answers, the case is closed. At Gorgias that is an AI resolution at $0.90 to $1.00 plus one ticket from the quota — two entries for one answer. At Alpheris it is one conversation from the quota. The slider „of those the AI resolves alone“ controls how many requests end this way.
Alpheris and Gorgias side by side
A fair comparison, including the points where Gorgias comes out ahead.
| Alpheris | Gorgias |
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When Gorgias fits better
- You want a helpdesk with many store integrations and are happy to pay per ticket.
- Your team is large and you value unlimited seats above a predictable bill.
- You need Gorgias-specific automations and macros you have already built.
- English-only support is fine for you.
When Alpheris fits better
- You run a store and want a bill that does not grow with every single ticket.
- You do not want to pay twice for one AI answer.
- You want to know what the AI costs before you switch it on.
- You want support in German, invoices in euros and a contract under German law.
From Gorgias to Alpheris, without switching Gorgias off
No export, no migration project. You test both side by side and switch over once the answers are right.
Read the store
Enter your domain or connect Shopify. Alpheris reads products, pages and shipping rules by itself. Macros from Gorgias can be added as text.
Test in parallel
Ask what your customers ask, in the test window first. Every answer shows its evidence. Gorgias keeps running meanwhile.
Switch over
Swap the widget, connect the mailbox, invite the team — all at once, it costs no seat. Colours and greeting are set in the design editor in minutes.
No call, no export.
Coming from Gorgias? Enter your store address and Alpheris reads products, pages and shipping rules by itself. In 15 minutes the agent answers with evidence. Gorgias switchers get 30 days free, no card.
What Gorgias users ask us
What is a good Gorgias alternative for Shopify?
Alpheris is a Gorgias alternative built in Germany for Shopify stores. The AI answers customer questions from your store's knowledge, asks instead of guessing, and hands difficult cases to your team.
Is there a GDPR-compliant alternative to Gorgias?
Yes. Alpheris is hosted in the EU (Germany) and you get a data processing agreement (DPA). How Gorgias handles hosting is listed in the comparison table above.
Can I try the Gorgias alternative for free?
Yes, 30 days free with every Business feature and no credit card. Then you pick a plan, or simply stop.
Is Alpheris cheaper than Gorgias?
Alpheris starts transparently at €19/month. Gorgias typically bills per ticket, so costs rise with your request volume. Which is cheaper depends on your volume – check the current Gorgias pricing directly with the provider.
Can I switch from Gorgias to Alpheris?
Yes. You add your domain or upload your content, Alpheris learns from it and is ready in minutes. No lengthy migration project is needed.
What is the biggest difference?
The approach: Alpheris is AI-first and grounding-first (answers only from your data, otherwise escalation) with EU hosting and a GDPR focus. Gorgias is a classic, very mature helpdesk that adds AI.
Try it with your own store.
30 days free, no payment method needed.
More comparisons: Alpheris vs. Tidio, Alpheris vs. Intercom Fin, Alpheris vs. Zendesk, Alpheris vs. Shopify Inbox, Alpheris vs. Userlike, Alpheris vs. Trengo, Alpheris vs. Zammad, Alpheris vs. Chatty, Alpheris vs. Zipchat, Alpheris vs. Re:amaze, Alpheris vs. Rep AI, Alpheris vs. Moose, Alpheris vs. CWILL. As of June 2026. Features and prices of the providers mentioned may change – please check the current details with each provider. All trademarks belong to their respective owners. The calculator shows list prices and assumptions, not a quote.