Deutsch
English
Shopify Inbox is Shopify's own free chat. Alpheris answers from your products, policies and orders, and also handles your mailbox. Here is the fair comparison, including the cases where Shopify Inbox is enough.
| Alpheris | Shopify Inbox | |
|---|---|---|
| Price | Basic €29, Business €79, Enterprise €379 per month | Free |
| AI answers | From products, policies, website and orders, with evidence check | AI sales assistant learns from catalog, policies and store content (optional) |
| Languages | Answers in the customer's language | Auto-generated instant answer suggestions in English only, per Shopify Help |
| Mail agent for Gmail, Outlook and IMAP | Store chat and Shop app messages | |
| Hosting & GDPR | Hosted in Germany, DPA | EU contracting entity Shopify International Ltd. (Ireland); DPA part of Shopify's terms |
Add your domain. Alpheris reads your pages and builds the knowledge base from them — you can add files and your own FAQ on top.
Start in shadow mode, then go live on a single page. You don’t have to switch Shopify Inbox off for this.
Embed the widget, connect your mailbox, done. No migration project, no data export needed.
Is Shopify Inbox free?
Yes. Shopify Inbox is a free app by Shopify in the Shopify App Store. Alpheris starts at €29 per month with a 14-day free trial.
Does the AI make things up?
Every answer is checked against your store data. If Alpheris finds no evidence, it says so and hands over to your team.
More comparisons: Alpheris vs. Gorgias · Alpheris vs. Tidio · Alpheris vs. Intercom Fin · Alpheris vs. Zendesk · Alpheris vs. Userlike · Alpheris vs. Trengo · Alpheris vs. Zammad · Alpheris vs. Chatty · Alpheris vs. Zipchat · Alpheris vs. Re:amaze · Alpheris vs. Rep AI · Alpheris vs. Moose · Alpheris vs. CWILL
As of 20 October 2026. Features and prices of the providers mentioned may change – please check the current details with each provider. All trademarks belong to their respective owners.