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Userlike from Cologne has been called Lime Connect since September 2025. Alpheris is AI customer service for online stores, hosted in Germany. Here is the fair comparison.
| Alpheris | Userlike | |
|---|---|---|
| Price | Basic €29, Business €79, Enterprise €379 per month, AI included | Free (1 seat, 200 conversations); Pro from €87/month billed yearly or from €105 monthly, at least 3 seats |
| AI agent | Included | Connect AI Agent from €99/month per agent, 100 conversations included |
| Shopify | Products, order status and cart in the chat | Widget script added to theme.liquid by hand |
| Hosting & GDPR | Hosted in Germany, DPA | European ISO 27001 certified servers, DPA |
Add your domain. Alpheris reads your pages and builds the knowledge base from them — you can add files and your own FAQ on top.
Start in shadow mode, then go live on a single page. You don’t have to switch Userlike off for this.
Embed the widget, connect your mailbox, done. No migration project, no data export needed.
Is Userlike now Lime Connect?
Yes. Since September 2025 Userlike is called Lime Connect; userlike.com redirects to connect.lime-technologies.com.
Does the AI make things up?
Every answer is checked against your store data. If Alpheris finds no evidence, it says so and hands over to your team.
More comparisons: Alpheris vs. Gorgias · Alpheris vs. Tidio · Alpheris vs. Intercom Fin · Alpheris vs. Zendesk · Alpheris vs. Shopify Inbox · Alpheris vs. Trengo · Alpheris vs. Zammad · Alpheris vs. Chatty · Alpheris vs. Zipchat · Alpheris vs. Re:amaze · Alpheris vs. Rep AI · Alpheris vs. Moose · Alpheris vs. CWILL
As of 20 October 2026. Features and prices of the providers mentioned may change – please check the current details with each provider. All trademarks belong to their respective owners.