Deutsch
English
Zendesk alternative: your invoice, next to ours.
Zendesk bills per agent. The meter runs before a single conversation has taken place, and the colleague who only looks into the inbox now and then costs full price. Alpheris puts one line on the invoice. Set your team and your volume and compare.
Zendesk prices per zendesk.de: Support Team €19, Suite Team €55, Suite Professional €115 per agent per month on an annual contract, €25, €69 or €149 billed monthly; Copilot €50 per agent. We compare Suite Team, not the cheaper Support Team: Support Team is ticketing only, without chat and messaging, and does not cover what Alpheris does. Zendesk bills AI agents per automated resolution: 5 per agent and month are included (Suite Professional 10), each further one costs €1.50 on a prepaid volume or €2.00 pay as you go. As of 21 October 2026, without warranty.
Three places where the Zendesk bill grows
The meter runs without a single conversation.
Fifteen agents on Suite Team cost €825 a month before a customer has written. At Alpheris fifteen seats are included in the Business plan at €79.
The colleague who looks in once a week.
He costs the same seat as the full-time agent. So teams keep access tight — and then nobody can see what the customer wrote earlier. At Alpheris a seat costs nothing.
The AI comes on top, at an unknown price.
Zendesk bills every automated resolution separately and does not name the price on its pricing page. At Alpheris the AI is the plan; what it costs is on the pricing page.
Every dot is one person with access to the inbox. At Zendesk each one costs €55 a month, including the one who only reads along — €825 together. At Alpheris fifteen seats are included in the Business plan, which costs €79. Both figures apply before a single message has been answered.
Alpheris and Zendesk side by side
A fair comparison, including the points where Zendesk comes out ahead.
| Alpheris | Zendesk |
|---|
When Zendesk fits better
- You run a dedicated service department with shift planning, telephony and workforce management.
- You need SLA rules, skills-based routing and reporting down to the individual answer.
- Your team works across several brands or countries in one system.
- The price per agent is not an issue for you.
When Alpheris fits better
- You run a store and want answers from products, orders and shipping rules, not from help articles.
- You do not want your invoice to grow with every new colleague.
- You want to know what the AI costs before you switch it on.
- You want support in German, invoices in euros and a contract under German law.
From Zendesk to Alpheris, without switching Zendesk off
No export, no migration project. You test both side by side and switch over once the answers are right.
Read the store
Enter your domain or connect Shopify. Alpheris reads products, pages and shipping rules by itself. Articles from the Zendesk help centre can be added as text.
Test in parallel
Ask what your customers ask, in the test window first. Every answer shows its evidence. Zendesk keeps running meanwhile.
Switch over
Swap the widget, connect the mailbox, invite the team — all at once, it costs no seat. Colours and greeting are set in the design editor in minutes.
No call, no export.
Coming from Zendesk? Enter your store address and Alpheris reads products, pages and shipping rules by itself. In 15 minutes the agent answers with evidence, 14 days free, no card.
What Zendesk users ask us
What is a good Zendesk alternative for Shopify?
Alpheris is a Zendesk alternative built in Germany for Shopify stores. The AI answers customer questions from your store's knowledge, asks instead of guessing, and hands difficult cases to your team.
Is there a GDPR-compliant alternative to Zendesk?
Yes. Alpheris is hosted in the EU (Germany) and you get a data processing agreement (DPA). How Zendesk handles hosting is listed in the comparison table above.
Can I try the Zendesk alternative for free?
Yes, 14 days free with every Business feature and no credit card. Then you pick a plan, or simply stop.
Is Alpheris a Zendesk replacement?
For many Shopify stores, yes – when it is about automated customer service plus a team inbox. Zendesk is broader and built for large support organisations; Alpheris is leaner, closer to Shopify and faster to get running.
Is Alpheris easier to set up?
Usually yes. You add your domain, Alpheris learns from it automatically, and the first bot typically runs in 15 minutes – without a consulting or implementation project.
What about data protection?
Alpheris hosts in the EU (Germany), provides a DPA and passes no training data to third parties. Details are on the security page.
Try it with your own store.
14 days free, no payment method needed.
More comparisons: Alpheris vs. Gorgias, Alpheris vs. Tidio, Alpheris vs. Intercom Fin, Alpheris vs. Shopify Inbox, Alpheris vs. Userlike, Alpheris vs. Trengo, Alpheris vs. Zammad, Alpheris vs. Chatty, Alpheris vs. Zipchat, Alpheris vs. Re:amaze, Alpheris vs. Rep AI, Alpheris vs. Moose, Alpheris vs. CWILL. As of June 2026. Features and prices of the providers mentioned may change – please check the current details with each provider. All trademarks belong to their respective owners. The calculator shows list prices and assumptions, not a quote.